One habit at a time
Shop Talk.
Short, practical tips for the counter, written by people who've worked it. Read them here, or get the next one by email.
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One a month. No spam, and you can stop anytime.
LatestFollow-Up
Declined Isn't Dead.
Most declined work still needs doing. A short call within a week, with the photo from the inspection, brings a good share of it back.
· 1 min read
Presenting
Say Why Before You Say How Much.
Customers tune out at the price if they don't know the reason yet. Lead with what the service protects, then give the price.
· 1 min read
Tire Tickets
Every Tire Ticket Gets an Alignment Conversation.
New tires on a car that pulls wear out early, and the customer blames the tires. Offering the alignment protects their purchase and your reputation.
· 1 min read
Your Numbers
Know Yesterday, by Advisor.
Shop totals hide who's winning. Look at what was due, presented, and sold for each advisor, every morning.
· 1 min read
Start with the Counter Checkup.
Ten honest questions about how your counter handles maintenance. You'll see your score right away, then we'll set a time to walk through it together.
We'll reach out within one business day.